Skip to main content

3 Customer Service Lessons from the Recession

An example of the use of a virtuous circle in ...
Image via Wikipedia
I really liked this piece on the lessons learned on customer service during a recession.
Lesson #1 Putting in an interactive phone response is not likely to help your customer service nor breed loyalty.
Lesson #2 Embrace the multiple channels- they are not going anywhere, but find the best way to get them into your current structure of tracking.
Lesson #3 Point of contact needs to be improved constantly. It can never be personalized too much or treated too little like an opportunity. Too often it's forgotten that a representative is probably the best chances for maintaining customer loyalty. People trust people, not gadgets or websites.
Related articles by Zemanta
Labels:

Popular posts from this blog

Check out my appearance on the The Toddcast Podcast

Click and watch the podcast recording of my appearance on the Toddcast Podcast  Such a fun time! 
Read more

New Life

  It's weird, sad and slightly freeing. I've been headed towards a completely different life for a lot longer than I even knew. It took me a while to catch up to realize it was happening.  Thankfully, I was cognizant enough to see it finally and mostly ready for it. It's amazing when you have the rug completely pulled out from underneath you. The adjustments are jarring.  I made mistakes, but like most I learned from them, adapted, and tried my best to do better. The reason you see that truck next to a storage place? That's the sum of my life right now.  Never take for granted that you will work hard for something or someone, and it will end up meaning very little. You are guaranteed nothing, owed nothing, promised nothing. Anything and everything can be taken away in a heartbeat.  I wrote this to my kids a while back: I tried to be the best father I could be based on what I knew when I knew it and how I could. One of the lessons for your life needs to be: you n...
Read more

A #New365

Well, I was sort of looking for my NEW 365daysofHappyforTodd. I found it. Today, starts a new clock towards towards the end of another year. A New Year. I'll be kind, but for those that know- please help me celebrate.  I could get all #cliche and talk about #newme #startingover #yadayadayada But, I don't want to. I just want to commemorate. Not a lot of people looked or cared about #365DaysofHappyforTodd That's okay. I was doing it for me.  I would like your best "getting through" song though- that would be cool!  Just like this #NewTodd sounds lame right? 
Read more