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Showing posts from December, 2014

An Open Letter to Michael D. White, Directv CEO

Mr. White, I'd like to take a moment of your time to explain why there is a fairly decent chance you will not get my business again. It is not because your company provides poor product. I LOVE your HD DVR. My family has enjoyed your satellite based television service since 2007. As your customer service reps always reminded me, I always felt like a valued customer. That was until I decided to no longer be a customer. This had NOTHING to do with your service or product. In seven years and one move from one house to another, we loved having you. However, this past year we made the mistake of bundling your services with a well known internet service provider. The deal was good, but the ISP was terrible. We were locked into an internet provider that was terrible. We suffered through it but as soon as we could unbundle and then replace the ISP, we jumped on it. The only other decent internet provider in my area offered an insanely good deal on internet and television service